Refund and Cancellation Policy

Version: 0.1 Last updated: 2026-05-15

1. What this policy covers

This Refund and Cancellation Policy applies to the use of the platform operated by the Company ("the Service", "we", "us") by any User. It explains when refunds are and are not available, how cancellations work, and how to raise a dispute about a Rebate amount.

This policy must be read together with our Terms of Service, which defines the Service's role as an Introducing Broker.

2. There is nothing to refund for ordinary use of the Service

The core Service — creating an account, linking a Partner Broker, tracking Rebates, and receiving USDT-TRC20 payouts — does not charge any subscription, fee, or up-front cost to Users. There is therefore no purchase price to refund.

The economics of the Service are: the Partner Broker pays the Service a commission attributable to your trading; the Service pays a share of that commission back to you as a Rebate. You are not buying anything from the Service. You are receiving a payout.

3. What is NOT refundable

The following are not refundable in any circumstances:

• Trading losses incurred at the Partner Broker. The Service does not execute your trades and does not custody your funds. If your trading account at a Partner Broker loses money, you must direct any complaint to the Partner Broker; we cannot reimburse trading losses.
• Spread, swap, commission, or slippage costs charged by the Partner Broker. These are between you and the broker.
• Rebates that have been correctly calculated and paid. Once a Rebate has been paid to your bound Wallet and the on-chain transaction is confirmed, that payment is final.
• On-chain network fees incurred when sending a Rebate to your Wallet.

4. When the Service will make an adjustment

The Service will make a corrective adjustment in your ledger (which may include retroactively crediting or debiting your balance) in the following situations:

• Calculation error in our favour or yours. If our reconciliation with the Partner Broker shows that we under-paid or over-paid a Rebate, we will correct the next month's ledger to reflect the true amount.
• Broker-reversed commission. If a Partner Broker reverses a commission attributable to your account (for example because the broker classified the underlying trades as abusive), the corresponding Rebate may be reversed in your ledger and noted as "adjusted".
• On-chain payout failure. If a USDT-TRC20 payout fails for a network reason, we will re-send the payout to the same Wallet at no additional cost to you.
• Wrong-Wallet payout caused by our error. If we send a Rebate to a Wallet not bound by you, we will fund a replacement payout to your correct bound Wallet.

A wrong-Wallet payout caused by your binding an address you do not control is your responsibility. We strongly recommend testing your Wallet binding and using the cooldown period as designed.

Rebates are paid only after KYC verification and manual review by the operator; we may withhold or reverse a rebate at any time for anti-money-laundering, sanctions screening, or fraud-protection reasons.

5. Account cancellation

You may close your account at any time. To do so, send a written cancellation request through the contact channel published on the Service's site footer, from the email address associated with the account.

When you close your account:

• Any Rebate that has been calculated and approved but not yet paid will be paid out in the next ordinary payout cycle, provided a valid Wallet is bound. If no Wallet is bound at the time of the next payout, you have ninety (90) days from the closure request to bind a valid Wallet for one final payout. After that period, unclaimed Rebate balances are forfeit.
• We will retain Personal Data only for the periods set out in our Privacy Policy and the AML / tax laws referenced there.
• Your referral code will be deactivated. Rebates that have already accrued for Referred Friends will be paid out as above; future Rebates from Referred Friends after closure are not payable to a closed account.

6. Disputing a Rebate amount or an adjustment

If you believe a Rebate has been calculated incorrectly or that an adjustment has been applied unfairly, you may raise a dispute within ninety (90) days of the relevant entry appearing in your ledger.

To raise a dispute, write to us through the contact channel published on the site footer, including:

• Your account email;
• The relevant Partner Broker and broker-issued account number;
• The ledger entry date and amount in question;
• A short description of the discrepancy.

We will acknowledge your dispute within seven (7) business days and aim to resolve it within thirty (30) business days. Where resolution requires confirmation from the Partner Broker, we will keep you informed of the status. Disputes raised after ninety (90) days from the ledger entry are out of time, unless mandatory consumer-protection law gives you a longer window.

7. Force majeure

Payout timing may be delayed by events outside our reasonable control, including broker reporting delays, blockchain network outages, banking-system failures, regulatory directives, and natural disasters. We will resume payouts as soon as the disruption is resolved and will keep affected Users informed where practical.

8. Consumer-protection rights

This policy does not limit any non-waivable rights you have under Thai consumer-protection law or any other mandatory law that applies to you.